Frequently Asked Questions

Delivery

Can I have my order delivered on a specific date?

I’m having some problems processing my order

What happens on Bank Holidays?

When will my order be delivered?

There is a problem with my order, what should I do?

How much is delivery?

My Subscription

How do I set up a subscription?

What do you mean by processing date and can I change this date?

How do I skip or pause when I am on holiday etc.?

Can I cancel my subscription?

Can I change my delivery day in my subscription?

Can I adjust my subscription frequency?

How can I redeem my Reward Points against my subscription?

When do I receive my free gift?

How do I add or remove items in my subscription? Can I order one off items?

Orders and payments

Can I order as a one off?

Can I amend an order once it has been placed?

Our Nursery

Can I visit the site?

Our Tomatoes

Are my tomatoes overripe?

Do you grow tomatoes all year?

Are my green tomatoes underripe?

How to store our products?

Are all of your tomatoes organic?

Product and packaging

Is your packaging recyclable?

Do your products contain allergens?

Rewards Scheme

Do I automatically receive points?

How many points do I need to earn before my first voucher?